Hello all,
We have confirmed the next Client Access and Intake Workgroup Meeting. The details are as follows:
Date: Wednesday, December 5, 2018
Time: 2:30PM to 3:30PM (we have the room until 4PM if we need extra time)
Location: Washington State Bar Association for those who can make it in person; 1325 4th Ave., Suite 600
Conference call information: We will send out information prior to the meeting
Thank you, and we hope to see you there.
Catherine Brown
Joanna Otero
Eva Wescott
Co-chairs
From: Eva Wescott
Sent: Tuesday, November 13, 2018 7:51 AM
To: 'atj-intake@list.wsba.org' <atj-intake@list.wsba.org>
Subject: Client Access and Intake Workgroup - Next Steps
Good Morning Client Access and Intake Workgroup Members,
We convened a stakeholder meeting at the Statewide Legal Advocate Training on October 9, 2018. During this well attended meeting, we reviewed our call to action from the state
plan to improve access to and effectiveness of our existing intake mechanism. We presented our definition of intake—the process by which a person learns about and requests services from legal aid, is assessed for eligibility and nature of legal problem, and
legal services are initiated. We then spent the majority of the meeting discussing the workgroup’s next steps, including a discussion of how we can ensure that we are including a race equity lens in our work plan.
We initially proposed the following work groups:
•
Inventory intake processes used by civil legal aid organizations & map Washington’s intake network
•
Consult with community partners about intake
•
Gather information from clients about expectations for intake
•
Research intake used in other states
The overwhelming response at the intake meeting was to start first and foremost with the clients’ experience moving through our current intake systems. The encouragement from
the participants of this forum was to talk with both people who make it through and those who do not and to reach out to not just partners, but to organizers in communities of color.
Due to this feedback, we would like to propose first that we reconvene our workgroup and narrow our focus to developing an outreach plan to gather meaningful client input and
guidance regarding our intake system. We will need to discuss how this outreach may overlap with Goal 2 of the state plan focusing on increasing legal education and awareness.
Please complete the following doodle poll and we well send out a meeting confirmation as soon as possible:
https://doodle.com/poll/w65kqwzuwff66r3m
Thank you all for engaging in this work.
Sincerely,
Catherine Brown
Joanna Otero
Eva Wescott
Co-chairs